12 Inch Cook Top

Thank you for choosing our cook top! We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds:

• Our refund policy is valid for 30 days from the date of purchase.
• To be eligible for a refund, the Rocket Stove must be unused, in its original packaging, and in the same condition that you received it.
• If the product is damaged or faulty upon arrival, please contact us immediately for assistance.

2. Requesting a Refund:

• To initiate a refund, please contact our customer service team at wiseearthandiron@gmail.com with your order number and a brief explanation of your request.
• Once your request is received, we will provide you with further instructions on how to proceed.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

• After we receive and inspect your returned Rocket Stove, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges:

• If you would like to exchange your Rocket Stove for a different model or size, please contact us to discuss your options.

6. Questions:

• If you have any questions about our refund policy or need assistance, please feel free to reach out to our customer service team at wiseearthandiron@gmail.com or 704-680-7728

Thank you for your understanding, and we appreciate your business!

Thank you for choosing our cook top! We strive to provide you with a seamless shopping experience, including efficient shipping of your products. Below is our shipping policy:

1. Shipping Locations

We currently ship to all 50 states. If you are located outside of these areas, please contact us at wiseearthandiron@gmail.com for assistance.

2. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. We will notify you if there will be a significant delay in your order.

3. Shipping Methods

We offer the following shipping options:

• Standard Shipping: 5-7 days

Shipping costs are calculated at checkout based on your location and the shipping method selected.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to follow the status of your shipment.

5. International Shipping

For international orders, additional customs fees, duties, and taxes may apply. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

6. Lost or Damaged Items

If your order does not arrive or arrives damaged, please contact us within 14 days of the expected delivery date. We will work with you to resolve the issue, which may include reshipping your order or issuing a refund.

7. Return Policy

If you need to return your rocket stove, please refer to our Return Policy for detailed instructions on how to initiate a return.

8. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at wiseearthandiron@gmail.com or 704-680-7728

Thank you for your understanding and for choosing our rocket stoves. We appreciate your business!

Feel free to customize the placeholders with your specific details to tailor the policy to your needs!